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Inspire HR - Heartrate sense not working

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‎11-15-2022 06:57

‎11-15-2022 06:57

I have had an Inspire HR for over a year now. One year after I got it, the battery started to fail and only worked for 24 hours and died. Then, I just stopped using and charging it. Recently I have started to use it again, but the heart rate sensor is not working. My warranty has expired, and I've tried restarting, and the settings

 

Any thoughts?

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2 REPLIES 2

‎11-15-2022 06:59

‎11-15-2022 06:59

Edit for clarity, in the settings app it says its on, but the green light is not showing

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‎11-20-2022 17:56 - last edited on ‎06-30-2024 03:37 by Fitbit Moderator

In response to popichu

‎11-20-2022 17:56 - last edited on ‎06-30-2024 03:37 by Fitbit Moderator

@popichu , A warm welcome to the Community! Thank you for your tries with the restart. 

Please on the settings app on the Inspire HR tap on Heart Rate to turn it off. 

Sync your Inspire HR and turn the heart rate on again. 

Don't forget to sync again afterwards. 

Hope this helps. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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