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Inspire HR Not Able to Scroll Even After Multiple Restarts

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‎10-23-2019 18:36

‎10-23-2019 18:36

Hi everyone,

 

My wife's Inspire HR I acting strange. Swiping functionality has stopped working about 2 days ago.

 

I have followed the restart steps (https://help.fitbit.com/articles/en_US/Help_article/1186/) multiple times getting to the smile screen each time to no avail.

 

Now I want to factory reset it... But can't even get to the settings screen to do so!

 

We are stuck! Please help!

 

Martin and Jessica

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3 REPLIES 3

‎10-24-2019 02:16

‎10-24-2019 02:16

Hi @tesla_trade_up I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-24-2019 14:47 - last edited on ‎06-18-2024 09:57 by Fitbit Moderator

In response to NellyG

‎10-24-2019 14:47 - last edited on ‎06-18-2024 09:57 by Fitbit Moderator

Hi @NellyG , nice to see you around! Thank you for notifying us about this thread!

@tesla_trade_up , nice to see you back in the Community! Thank you for trying to solve the situation with the restart. As this didn't helped I reported your case to Support . They'll be contacting you via email very soon. I remarked, that it's your wife's Inspire HR, but to avoid confusions please remind Support who's tracker it is! Please keep your wife's email (Fitbit account) at hand, as they we'll be asking this information to research the case. 

Please keep me posted

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎10-25-2019 11:40

‎10-25-2019 11:40

Hi Martin and Anyone with Similar Issue, 

I too had this same issue, I have a docking charger and tried the reset using it (didn't work). So I plugged in the charger that came with my fitbit and did the reset(mind you I had to hold the button for more time and had to repeat 4 times) but I was able to get my fitbit to scroll through again. I hope this is helpful. 

Mitsyk

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