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Inspire HR Not working (less than 6 months old)

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‎04-29-2020 21:17

‎04-29-2020 21:17

I bought the inspire HR in December 2019. I've done ALL of the troubleshooting tips on the Fitbit website (turning settings off or on, resetting the Fitbit, restarting the device, etc) but not only will the Fitbit not hold a charge for more than 10 hours, but the heart rate monitor stopped working as well. 

 

Can someone help?

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‎04-29-2020 21:38

‎04-29-2020 21:38

Hi @maryb2010  Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. Tell them the steps you've taken.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-29-2020 22:33

In response to Odyssey13

‎04-29-2020 22:33

Thank you for the information. I will.

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