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Inspire HR - Notifications and silent alarms, reminders to move don't work nor syncs

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‎09-08-2019 14:32 - last edited on ‎09-09-2019 12:46 by Fitbit Moderator

‎09-08-2019 14:32 - last edited on ‎09-09-2019 12:46 by Fitbit Moderator

Hi,

Since some longer time notifications on my Inspire HR don't work. Also silent alarms dont sync.

For the notifications I can see a message: "Notification service not running. A phone restart is required to re-enable notifications on your tracker"

Restart of the phone or several reinstalation of the application doesnt help, keep see the same message all the time.

As well as the above, reminders to move also don't appear.

My phone is Huawei P10+

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 12:45 - last edited on ‎03-21-2025 07:55 by Fitbit Moderator

‎09-09-2019 12:45 - last edited on ‎03-21-2025 07:55 by Fitbit Moderator

@Elcia Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your notifications and reminders to move on your Inspire HR. Make sure that notifications are enabled on your device by long pressing the button. If the issue persist then you can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎09-16-2019 07:56

In response to AlvaroFitbit

‎09-16-2019 07:56

Hi,

 

Thank you for these instructions but I had that all checked and it did not help.

Then it just started to work again on its own while I was on holidays. Clearly this has something to do with the fitbit app updates as every time fitbit updates the application somethings goes wrong or repairs itself on its own. I can see that many peple is having issues after the neveest updates. Could fitbit look more carefully at what is being done with the application as thanks to ongoing issues with the application they could loose more customers that they could gain new ones.

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