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Inspire HR Screen frozen on Clock

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‎09-15-2019 16:15

‎09-15-2019 16:15

Inspire HR Screen Frozen on Clock. I have went through the soft restart process several times. It comes up with the smiley face but goes right back to Clock, no change. I am plugging the cable adapter into USB port on my PC. Connecting to the Inspire HR, display shows charge state at 100%. I hold the button in for 5 seconds and nothing.  I hold the button in for 9 seconds, then press 1 more time and it comes up with smiley face. But no change.

Suggestions??

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‎09-15-2019 18:30

‎09-15-2019 18:30

Hi @SDees511 I have flaggex a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-16-2019 05:44

In response to NellyG

‎09-16-2019 05:44

Nice to see that you're digging into the Forums @SDees511.

 

@NellyG thanks for flagging this!

 

We appreciate you taking the time to research and troubleshoot the situation prior contacting us. Please do not worry, I have already requested customer support to create a case to help you out with this. They will be contacting you soon. 

 

If you have any further questions, please let me know! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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