You are lucky you could return yours. I received mine as a gift for Mother's Day. My daughter bought it in March, for Mother's Day, directly from Fitbit. Fitbit gives the 45 days to return it, so even though it was a gift, they refused to help me. The 3000 steps it logged, while I was driving, they said was due to a "stiff shift". My husband is still laughing at that. They couldn't tell me why when I normally have 4 to 7 thousands steps a day, I was now breaking and passing 10,000 steps. Believe me, I would be very happy if I could do that many. I have a medical condition, and my doctor uses my Fitbit information. I needed one with the heart rate. I asked them to just exchange it, I would even pay the difference, to go with the Fitbit Alta HR. They would not even do that. I spent a lot of time , more then once, "chatting" to Fitbit. I never wanted a refund. Just an exchange. Now I am stuck with this Inspire HR, that is sitting dead in my jewelry box. My daughter's money seems to be meaningless to Fitbit. But, we keep hearing, "we are working on the problem"
