Inspire HR: Step accuracy

[franskemper]

Hello,

I am using my Inspire HR only a few days, but find that the step count is way off. Only today I put the Inspire to charge and already the count show 1.662 steps. (1.32KM) We do not have a small house, but to walk that many steps will not happen. This was my confirmation of suspecting the same during the past few days. Since I used the Inspire, it gives me consistent way more steps, and distance, than I actually did. Is there any way to fix this?

Thanks.

Moderator edit: Subject for clarity 

[Codebreaker]

Hey guy and girls if you turn off steps in ur phone settings when ur not walking it saves hand and arm movements then turn it back on when u know your going to be alit more active

[Treetop10]

Sounds like something we shouldn’t need to do for a correct walking distance...?

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[SunsetRunner]

Ugh. This is a total drag. I'm a rideshare driver. I got this to INSPIRE me to get my butt out of the car and walk around, so I could hit little goals - generally make it a game. Seriously, I'm a heart attack waiting to happen. Or at least a pulmonary embolism. This was a big investment for me, but if turning the steering wheel is giving me steps and helping me hit my goals, that's a problem.

Fitbit people? Are you listening? It doesn't sound like this is a problem for all your products. Firmware update?

I don't want to return it - it's super cute and I love what it's designed to do - please try to make it perform the way it's designed to.

kc

[Treetop10]

I am also disappointed... besides walking do intermittent fasting. I did and it works! 12 hours is when your body starts using your fat for energy. Good luck

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[SunsetRunner]

The stride length thing was great info. Mine was automatically set, and the number looked alright, but I changed it by half an inch and took it off automatic to see if that corrects the problem. 

Thanks again. Here's hoping. I really like the device.

kc

[SunsetRunner]

Alright. HOW do I turn off the steps? I've been all over the phone and can't figure that out. No, it's not convenient, but it beats the nonsense that's happening now. They can go on about bumps when driving and arm motions, but I'm getting THOUSANDS of extra steps. Really, it's ridiculous. I've altered the stride length, changed the hand to dominant, reset the fitbit. Seriously, i'm the world's most sedentary person, which is why I got this thing. Getting thousands of steps I didn't take is not helpful. It's actually totally disappointing. I'm trying to achieve something and this thing is just... ugh. Depressing. I thought the brand was a total leader in the category but it looks like they're completely ignoring the problem.

Thanks all. Just needed a rant.

kc

[Treetop10]

I bought a pedometer from a sports store because I also gave up. Just use Fitbit for sleep info and as a watch

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[Tedzone]

Get an Apple Watch.   I’ve been using Fitbit from the beginning.  Recently switched— TOTALLY different animal.  And the stats are bang on. 

[LouisianaGal]

I gave up several months ago and got a Garmin Vivosmart 4. Love all the features. I find it to be extremely accurate with steps and other activities plus it syncs with the My Fitness Pal App.

[SunsetRunner]

I did the full factory reset and it appears it might have worked.. Not adding steps while I just sit here. Will check in tomorrow. I'll be really pleased if this fixed it. Too bad it took a community member and not an official suggestion.

Thanks for the suggestion!

[Bailis_14]

I’m having the complete opposite problem. I’ve been using the inspire hr for only about 2 days now. I will look at my steps, then take about 20 or so steps and look back at my Fitbit and see that it hasn’t gone up at all. Since I’ve been wearing it, I swing my arms more as I walk but sometimes I can watch it go up as I’m walking without my arm swinging at all. Anyone else have this problem? Is there a way to solve it?

[CWTL]

The only way to solve it is to buy a step tracker.

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[Kaewebb]

I used to have a Fitbit one which clipped on your clothing but they are discontinued now. My battery finally died in mine and I bought an inspire this week. I am really frustrated with it already as I know it is not counting my steps accurately. Apparently I did 500 steps standing still doing the ironing today! I am going to order a clothing clip for it and see if that makes a difference as my Fitbit one was so accurate. If not this is being returned to store and I’ll try a different brand 

[SaneCatLady]

Return the Ispire while you can.

[Olivier_M]

Same problem with new Fitbit HR.

When I do not move at my desk it's fine.

But I went to the kitchen area just 30 steps away, back to my desk: +200 steps!

I made another test, from my desk to the building ground floor, roughly 100 steps, the Fitbit HR added +367 steps. Surrealistic values at the end of the day. 9000 steps etc...

The problem is that there is no point logging my food and calories.

The Fitbit app is telling me that I am spending a lot more calories than I eat, so I should be losing weight fast.... except that the steps count is totally wrong, so the calories expense is wrong.

So the whole thing is not usable... very disappointing.

I bought the Aria Air scale, and both can't be linked to the Fitbit app account. It doesn't work, it's either the Fibit HR or the Aria Air scale. So what is being sold on the website app + tracking + calories intake/expense + weight report is all wrong, nothing works.

[Kaewebb]

I purchased a clothing clip for my inspire from Amazon (just a random non-branded one) and have put the Fitbit into that and so far, fingers crossed, I am getting a much more accurate step count. I clip it somewhere under my clothes or inside of jeans pocket and it is counting steps like my old Fitbit One used to! 

[Treetop10]

You’ve heard the expression “time to throw in the towel?”....it’s time

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[Treetop10]

Congratulations.. confusing the Fitbit is a clever maneuver 👍

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[Houseman]

I use mine now just for checking heart rate and time in a weight workout. It’s pretty accurate for those. Also it is fairly accurate as a step counter on a walk that is auto logged(think it had to be 20 min movement to kick in). Otherwise it is consistently 20% out on steps. I have it alarmed to tell me at 12.5k, that way I know I’ve done around 10. It’s is useless on any level as a calorie counter, even on an accurate walk reading. For very accurate steps and for logging food and excercise etc I use Pacer and My Fitness Pal, both phone based and free to download. You can pay for extras on both but I don’t.

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[Norm123]

My inspire while travelling in a car completely stationary in body movement counted 4000 steps in 3vhr car trip, lost confidence in unit now and am not concerned about my daily bn outcome, disappointing, not he cheapest monitor on the  block. Needs a fix or refund as boyfriend of the purpose