Inspire HR active minutes disappearing

[Sandrab93]

My active minutes on my fitbit went up to 46 however when I went to check this on the app it said 0 then it changed to 16 and the number on my fitbit then changed to 16 as well. Now the app keeps saying either 16 or 0 everytime I refresh it instead of 46. I’ve tried turning off bluetooth and turning it back on but looks like the minutes are gone. Didn’t have this issue yesterday before I updated the app to the latest version, is anyone else experiencing this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Sandrab93, welcome to our Fitbit Community. Regarding the missing active minutes issue that your Inspire HR and app experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

We haven't received reports about this issue. However, I'd like you to restart your Inspire HR as described in this help article. After this, try setting it up from scratch. Finally, monitor it during the next 24 hours and see if the active minutes that it tracks, don't disappear from the app.

Keep me posted on the outcome.

[Kezwick89]

Having same issue - tracked yesterday but today the tracker says 33 mins but app 0 if it refresh it goes to 33 for a brief time then pings back to 0.

[JuanJoFitbit]

Hi @Kezwick89, thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Inspire HR and Fitbit app are experiencing the same issue, please try the troubleshooting steps that I shared in my previous post.

Let me know how it goes.

[Kezwick89]

Already tried tried rebooting device - restarting device- uninstalling app - re pairing device in all the combinations

Sent from my iPhone

[MzLuv220]

 

 

My Fitbit will not show the updated steps and active mins of exercise. One minute it show everything then less than s second later it will zero out. I have a IPhone XR  IOS 14.4I There was  supposed to be a 3.37.1 update... I can't find it in Apple or on the Fitbit app... 

[Julia_G]

Hi, @MzLuv220 please could you post again with a little more information so someone can help?

[MzLuv220]

I've updated with more details and pics... I thought this forum was only for Inspire HR support

[Suzancruzan]

I have the same issue. I Already tried resetting, restarting, re pairining, deleting app and redownloading, multiple times. Restarting my phone. I contacted support and they told me to “clear data” with directions that don’t match the Inspire HR’s setup. Not sure what to do now. This is extremely frustrating and I have spent much time I want to workout doing trouble shooting. I hope they fix the app ASAP!!

[Furby]

Hi mine has been doing the same the last week or so...active minutes visual on Fitbit inspire hr watch and dashboard through browser. Very frustrating as have spoken to several colleagues, tried all of the resets, deleting and nothing working. No 3rd party apps involved a d no manual input of exercise, please advise! 

[Sandrab93]

Tried this, still getting the same issue, it says my active minutes on-screen for one second then automatically changes back to 0, didn’t have this issue before I installed the latest update of the app

[DonnaFitz22]

This has happened to me the last 2 weekends & just now I’ve synced & had 133 active minutes, synced a few minutes later & now 8 minutes! I’ve redone & reset everything, very frustrating 

[Fittingly1]

Same with me. It’s doing it today. I’ve tried all the mentioned actions to no avail.

[DonnaFitz22]

Yep it’s so annoying, I could have won a challenge today 😂 

[EdsonFitbit]

Hello everybody.

Thanks for letting us know about this issue with Active Minutes. Our team is aware of it and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this could have caused to you. We appreciate your patience and look forward to getting you back on track.

@MzLuv220, I moved your posts to this thread to keep the Community organized.

@Julia_G, thanks for your support.

See you around.

[DonnaFitz22]

Thank you 

[Xrayrox]

Exact thing is happening to me since updated app! Tried all the fixes , no change . Hopefully they fix this on their end ugh

[Fralick]

The dashboard online isn’t loading all the way either. Could that be connected to the active minutes disappearing?

[Xrayrox]

I don’t know but mine started after downloaded app update ! Ugh even though it blinks on and off on app I looked at yesterday’s active minutes and they were counted. I hope they fix this soon

Sent from my iPhone

[Norman55]

Same here, used online chat and got no acceptance from Fitbit that there was an issue.