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Inspire HR active minutes disappearing

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‎01-19-2021 08:06 - last edited on ‎01-20-2021 04:09 by Fitbit Moderator

‎01-19-2021 08:06 - last edited on ‎01-20-2021 04:09 by Fitbit Moderator

iPhone 8

 

Yesterday and today I have achieved active minutes which have recorded via my days of exercise correctly, but the active minutes have reduced down to zero. For the majority of the day they are visible to see then they just disappear wen I sync . I have had to input manually which in turn is altering my calories and steps. I have reset the watch and deleted and reinstalled the app but neither of the days have come back to what they should be. 

Please advise.

 

Nikkii 

 

 

Moderator edit: updated subject for clarity

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‎01-20-2021 04:06

‎01-20-2021 04:06

Hi @Furby, welcome to our Fitbit Community. Regarding the missing active minutes issue that your Inspire HR has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know if you restarted your Inspire HR as described in this help article. After this, set up your Inspire HR from scratch.

 

Also, I'd like to share this help page, which explains how your Fitbit device tracks and syncs your active minutes.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎01-21-2021 14:57

In response to JuanJoFitbit

‎01-21-2021 14:57

1. ​Hi, you should notice from my account that my activities are recorded correctly but the active minutes do not reflect this. All resets have been tried including deleting the app and reinstalling, resetting the watch, turning off Bluetooth and deleting the watch to pair it again. After trawling through the community pages there is nothing I haven’t tried. This has happened every day this week abd it’s very frustrating.

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