help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR adds odd amount of steps within 15 mins even when I am not moving

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2021 12:50 - last edited on ‎04-05-2021 05:18 by Fitbit Moderator

‎04-04-2021 12:50 - last edited on ‎04-05-2021 05:18 by Fitbit Moderator

Three days in a row when I sync my inspire HR it adds very large amounts of steps (9k,6k,4k) done in 15 mins even though I know 100% I didn't even move at this particular time. 

 

 

Moderator Edit: Formatting

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-05-2021 05:22 - last edited on ‎07-25-2023 11:31 by Fitbit Moderator

‎04-05-2021 05:22 - last edited on ‎07-25-2023 11:31 by Fitbit Moderator

@ElviraK I hope you're doing well!

This isn't expected from your device. Do you have any third party app linked to your account? Or have you manually logged any activities? This could explain the appearance of steps at odd hours. Still I suggest you restart your tracker. On the Fitbit app, log out from it, restart your phone and log back in.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎04-05-2021 05:22 - last edited on ‎07-25-2023 11:31 by Fitbit Moderator

‎04-05-2021 05:22 - last edited on ‎07-25-2023 11:31 by Fitbit Moderator

@ElviraK I hope you're doing well!

This isn't expected from your device. Do you have any third party app linked to your account? Or have you manually logged any activities? This could explain the appearance of steps at odd hours. Still I suggest you restart your tracker. On the Fitbit app, log out from it, restart your phone and log back in.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-14-2021 14:14

In response to AlvaroFitbit

‎04-14-2021 14:14

Hi Alvaro,

 

Tried all the steps suggested but it still keeps happening. Could it be app glitch? Any further recommendations or do I need to get tracker replaced?

 

Thanks. 

Best Answer

‎05-05-2021 07:40

In response to ElviraK

‎05-05-2021 07:40

@ElviraK thank you for your reply. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes