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Inspire HR adds steps on its own without being worn

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‎01-17-2020 18:45 - last edited on ‎01-21-2020 09:52 by Moderator Alum

‎01-17-2020 18:45 - last edited on ‎01-21-2020 09:52 by Moderator Alum

I am on the 2nd Inspire HR and it is counting steps when not being on.

 

EXAMPLE:  haven't worn it at all today and have over 10,000 steps.

Had same issue with previous one. 
Any suggestions.

Moderator edit: Subject for clarity

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‎01-21-2020 13:51

‎01-21-2020 13:51

It's great to see you around @Swim4Life. Sorry about the issues that you're having with your Fitbit Inspire HR devices.

 

Thank you for sharing the steps that you've already tried. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. 

 

Thank you for your understanding.

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