Inspire HR ain’t reading my HR

[RoseCorr]

Fitbit inspire HR ain’t reading my HR... any advice?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @RoseCorr, welcome to the Fitbit Community forums.  

Thank you for sharing that you've been having trouble with the Inspire HR not reading your heart rate information. 

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar. 

Please keep me posted. 

[RoseCorr]

Cheers 👍🏻
will give it a go

[RoseCorr]

Ok that was a hopeless reply!! 🙄

the links sent were not helpful.... how to restart device..... the Inspire HR is not on the list sent! Google helped though! 
the second link is only relevant if the devices HR monitor is working.

My problem is with a Inspire HR.

The HR screen is grey.

No HR info in app either.
The green lights are flashing.

I can’t find anything to help on the app.

Moderator edit: format

[DavideFitbit]

Hello @RoseCorr, thank you for your reply and confirming that you already tried the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Terdevlin]

I'm having the same problem with my HR not reading. Have tried to restart but whilst I get the smiley face the fit bit will not actually turn off. Is there anything else I can try?

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community @Terdevlin.  

Thank you for the information confirming that you're experiencing the same problem with your heart information not being recorded and that you already tried the restart procedure. 

I've proceeded to send your information to the Customer Support team for further assistance as well, so you should be getting a reply soon through e-mail. Keep an eye on your inbox. 

Let me know about te outcome. 

[Terdevlin]

👍

[DavideFitbit]

No problem @Terdevlin!  

[R.I.D.E.]

I’m having issues too tried restart and still issues.

[DavideFitbit]

Hi, welcome to the Fitbit Community @R.I.D.E..  .  

Thank you for sharing that you're experiencing the same problem with your heart rate not being recordad and confirming that you already tried the restart. 

I've proceeded to send your information to the Customer Support team for further assistance as well, so you should be getting a reply soon through e-mail. Keep an eye on your inbox. 

Let me know about te outcome.