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Inspire HR and Dashboard data not matching

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‎09-27-2019 08:22 - last edited on ‎09-28-2019 09:01 by Fitbit Moderator

‎09-27-2019 08:22 - last edited on ‎09-28-2019 09:01 by Fitbit Moderator

My watch states 11.5k dash oard is showing 15k plus none of the other I do matches. I am having to manually add exercise as its not picki g up my 3 hour walks and hikes etc. Have tried turning off re loading app etc any ideas please

 

Moderator edit: Updated subject for clarity 

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‎09-28-2019 09:00

‎09-28-2019 09:00

It's great to see you on the Community @juliamawson. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you have only one tracker paired to your account and that you're not manually logging any activities that might be overriding the data that your tracker syncs. 

 

Are you tracking the activity using SmartTrack? SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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