Inspire HR and Sleep Stages

[Maxman]

My Inspire HR is 3 weeks old.  The first week it showed my sleep stages.  Now it only gives me simplified sleep.  I have done everything the fitbit people told me to do.  Make sure the heart rate is on.  Turn heart rate off and then sync, then turn back on and sync.  I've restarted, rebooted, and reset.  I've deleted the fitibt, deleted the app and totally restarted.  I'm at a loss.  I can't return it, because of Covid-19, no one is accepting returns.  I bought the model because of the sleep stages.  Someone please help me.

[AlvaroFitbit]

@Maxman It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not getting sleep stages and thank you for troubleshooting this issue. You may not get Sleep Stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern.

Let me know how it goes.

[Maxman]

Alvaro,

I have done all of this and I also tried putting it on my other wrist. I gave up. It’s not gonna work.

Kathy
Sent from Mail for Windows 10