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Inspire HR and app showing different information

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‎09-29-2020 14:17 - last edited on ‎10-01-2020 15:30 by

‎09-29-2020 14:17 - last edited on ‎10-01-2020 15:30 by

My Inspire HR lost its Bluetooth connection this morning. After about an hour in finally reconnected. But now my app on my iPhone is displaying different information than my actual Fitbit Inspire HR. I’ve sync them several times and it’s still different. Can someone help me or do I need to call customer service?

 

 

Moderator edit: subject for clarity 

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‎10-01-2020 15:30

‎10-01-2020 15:30

Hi @Hilpipre8141, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Fitbit app is showing different information than your Fitbit Inspire HR. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

You can find more information about syncing your device at How do Fitbit devices sync their data?


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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