help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR and app stats not matching hourly steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2020 03:12 - last edited on ‎08-03-2020 11:58 by Fitbit Moderator

‎07-28-2020 03:12 - last edited on ‎08-03-2020 11:58 by Fitbit Moderator

This doesn’t happen every day but occasionally the movement each hour stats don’t update on the app. My watch shows 3 out of 10 hours but the app only shows 1. I’ve tried resetting the watch and then syncing. I’ve also tried logging out of the app and logging back in. I’m not sure what else to try

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-03-2020 12:07

‎08-03-2020 12:07

@Saxymusic82 It's great to have you here! 

 

Let me help you with your hourly steps not matching between your phone and your tracker and thank you for troubleshooting this issue. I suggest you retry logging out from the app but now restart your phone, after this log back in. If the issue persists then try removing the reminders to move, save and sync then add it again.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes