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Inspire HR band comes off and not syncing

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‎11-10-2019 10:31 - last edited on ‎11-11-2019 07:25 by Fitbit Moderator

‎11-10-2019 10:31 - last edited on ‎11-11-2019 07:25 by Fitbit Moderator

Hello,  I recently purchased an HR Inspire.  One side of the watch continues to release the band and I can not get it to stay secure - and I loose pins along the way.  Also, the synching is an issue as well - it just stops synching and then I have to jump through hoops to get it to start again, only to have it stop in a couple weeks.  I hope to get some help on this or I will need to return my device and try something different. 

 

 

Moderator edit: updated subject for clarity

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‎11-11-2019 07:27

‎11-11-2019 07:27

@SNickel63 Welcome! It's good that the community is growing! 

 

Let me help you with your Inspire HR not syncing and its band not latching and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Regarding the band I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎01-04-2020 05:58

In response to AlvaroFitbit

‎01-04-2020 05:58

Hello! I'm sorry,  the email notification sent for your response to spam... wrt to the wrist band issue. I have 3 different wrist bands and all are detaching from the watch and always on the same side. I've even lost the pin in one when it happened. I'm no longer Able to wear the watch. Can you help me?

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