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Inspire HR band falls off

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‎09-08-2019 09:12 - last edited on ‎09-09-2019 09:36 by Fitbit Moderator

‎09-08-2019 09:12 - last edited on ‎09-09-2019 09:36 by Fitbit Moderator

I bought a fit bit from the fit bit online store my daughter and she only 

or couple of weeks before the band kept coming off and on inspection part of section that hold watch has broken. 

I wrote email that hasn’t been replied to which I am. Very unhappy about I spoke to someone at Fitbit but as I have not got purchase receipt email ( perhaps I made error in email when I bought ). I have the visa statement saying when I bought it. 

I have looked about his to return it on app but all I can get to is returns policy but not how to return. I old bought it on July 29 please help 

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 11:55 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

‎09-09-2019 11:55 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

@Penny75 Welcome! Thanks for being part of our Community! 

Let me help you with your damaged Inspire HR band. I was informed that Support already replied to your email so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-09-2019 16:58

In response to AlvaroFitbit

‎09-09-2019 16:58

That would be great thanks.

Sent from my iPhone
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‎09-09-2019 22:33

‎09-09-2019 22:33

I noticed tonight i have an inspire hr as well,  The little metal clip ball has broken off.. i have a face cover on and i wanted to change the cover but can’t figure out how to get the band off now.  Please help!! Confused!!!! 

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‎06-03-2020 20:01

‎06-03-2020 20:01

I just had this exact same thing happen to me!!! I purchased the Inspire HR 1/31/2020. And the other day it just fell off out of nowhere. Luckily I did not lose the pin that holds the band in but when I looked at it closer there is a large piece of plastic that seems to have just broken off and now the band will no longer clasp in. How can I have this replaced?

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