10-31-2020 09:41
10-31-2020 09:41
The wristband, buckle side, fell off last night while sleeping. I was able to detach and replace the other side of the band but this side will not stay on! It slips off immediately no matter where I slide the clip. I’ve had the watch about a year and wear it all day and night except when showering. Do I need to replace it? How do I track my activity in the meantime?
Thanks, Linda
10-31-2020 09:48
10-31-2020 09:48
Hi @LindaDHall check with customer support to see if you're still under warranty. Meanwhile, you can still track steps if you put the pebble piece in a small bag and tuck it in your pocket. It should work well enough.
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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10-31-2020 10:18
10-31-2020 10:18
Thank you! I’ll contact support.