Inspire HR band won't stay attached

[Jmurdough]

My Inspire HR band wont stay attached. It's not the band but the Fitbit itself. Only had it less than a year. Looked at other comments, seems to be a common problem.

What to do now?

Moderator Edit: Formatting and clarified subject

[jagia]

Fitbit will actually send you an entirely new Fitbit. I chose to go with the Sense, and I was given 50% off

Sent from my iPhone

[DavideFitbit]

Welcome to the Community forums, @Izzy2000.  

Please make sure that you follow the steps listed here to properly attach the wristband. 

If you're still having the same problem, I recommend that you get in touch with the Customer Support team here for further assistance with this. They will let you know how to proceed.

@jagia Thank you for sharing your feedback and experience with this as well. 

Have a goo day. 

[04macm]

same problem. i had no prior problems with the bands. i took them off to clean them one day and they wouldn't go back on. the main culprit i'm pretty sure is those little metal rods that are supposed to fit into place inside the bands and fitbit itself, they won't stay in. so it isn't so much the bands that are the problem, it's the little metal rods. i know i can buy more bands, but do they come with them little metal rods? if they don't what do i do then?? that's my only hope at the moment because i am NOT buying a whole other fitbit. (my warranty's expired because i put off trying to fix it for ages so no i cannot claim anything)

[jagia]

My issue was the actual Fitbit and where the bands attached.

Sent from my iPhone

[DavideFitbit]

Welcome to the Community forums, @04macm.  

Thank you for sharing all this information about the inconvenience you experienced with your Inspire HR.

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase. Thank you for taking the time to share your feedback. 

Have a good day. 

[jagia]

I was able to replace my Fitbit with a Sense. The warranty covered part of the Sense.

Sent from my iPhone

[DavideFitbit]

@jagia That's good news, thankyou for sharing this update! 

[PatriciaLe]

I have had the same issue with my daughters band falling off.  They sent a replacement a few months ago because it was not charging or showing any signs of life.  The replacement came and that issue was fixed but then it started falling off, so we bought replacement bands for it and it is still doing it.  Tried contacting customer support and they were no help saying that it was not their problem since they have already replaced the unit itself once.  Was hoping to maybe get some resolution through here.  My other two children's inspire HR's have not had this problem.  Thanks. 

[DavideFitbit]

Hi, thank you for sharing your experience with this as well, @PatriciaLe. 

In this case, since this a hardware related problem, it would be necessary to continue the assistance process with the Customer Support team. If you feel the answer provided in your latest contact with them was not correct, you can contact us via chat or call us directly as well so your case can be reviewed. Click here to get connected. 

Have a good day. 

[SilverLining42]

That’s what happened to mine. 🙄

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Mine is doing that, too. Unfortunately. It’s the actual device that’s the problem. As another user mentioned, the part on the device where the pin sets has stripped out. I have multiple chronic illnesses. I’m not abusing this thing ha I contacted support via chat just a bit ago. They said they opened a case & forwarded it to their specialized team & would be contacting me via email in 24-48 hours. I really hope this gets resolved. I can’t afford a new one anytime soon & really need this monitor my heart rate. Thankfully, I have a clip case that fits it. But that defeats the whole purpose. If all I’m tracking is steps, I may as well go back to my much smaller, longer battery life Flex & analog watch. 

[jagia]

Contact the company. They replaced mine, but the band wasn’t the issue it was actually the Fitbit itself. They were going to replace that but I decided to upgrade to the Sense so I got half off.

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[SilverLining42]

I did. I’m just waiting for them to email me. I was doing so  good too. Finally getting back on track. 😞

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Haha can’t say g rated adult words. My bad lol 

Moderator edit: word choice 

[DavideFitbit]

@SilverLining42 Thank you for sharing this update and for confirming that you're having this problem with the wristband. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've sent you some information. In this case, they will let you know how to proceed. 

Thanks again for the information and for the feedback provided. Our team is always working to enhance your experience and your feedback is a big part of that process. 

Have a good day. 

[Jamiegeddes]

That happened to mine too. Very frustrating.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Jamiegeddes. 

I appreciate the information that you've shared about this issue with your Inspire HR. 

 If you haven't done so already, please make sure to get in touch with the Customer Support team. They have specialized tools and will let you know what are the options available for you. You can click here to get connected and chat with us online or give us a call. 

See you around. 

[Jamiegeddes]

I don't have a Charge 5 mine is Inspire HR and no I have not contacted anyone. I just noticed others had same issue as mine and it's equally frustrating. Thank you for connecting.

Get Outlook for Android<>

[jagia]

Contact the company. They are helpful.

Sent from my iPhone

[DavideFitbit]

@Jamiegeddes Thank you for sharing this update. I'm sorry for the confusion, I meant Inspire HR. 

In that case, please make sure to get in touch with the Customer Support team here, so they can provide you with the next steps. 

Thanks again for sharing all your feedback and comments about this. 

[aelind]

Thanks for this solution, it worked for me!

[jagia]

Great!

Sent from my iPad