Inspire HR band

[Barbkzim]

I have only had the Inspire HR for a bit over 13 months and already the area which holds the band on is worn so unfortunately the band won't stay on! I took it to a jewelers and no way to fix it. 😡

Has anyone else had this issue?

[DavideFitbit]

Hello @Barbkzim, welcome to the Community forums.  

Thank you for all the details that you've provided regarding the accessory band of your Inspire HR that is worn out. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Please keep me posted on the outcome. 

[Barbkzim]

Thanks for your response Davide. I was able to send the whole Fitbit back and awaiting them to receive it then they will send a new one. 
Appreciate your response. 
Barb

[DavideFitbit]

That's great news @Barbkzim, thank you for sharing this update. 😎

Let me know if you have further questions.  

[RenaBumble]

I am also having this problem and I had bought this in November. Is there anyway you can put me in contact with customer support. Thank you. 

[SherriLMiner]

I only had mine Inspire for about 18 hours.  Wore it one time and it fell off my wrist.  Had to replace.  Bought another Inspire and 2 belt clips.  Black one fell off within 1-2 weeks.  Thankfully, someone turned that Fitbit in and I was able to get it back.  Used the other clip.  It just fell off after 1-2 weeks and hasn't been turned into store.  

[DavideFitbit]

Hi, welcome to the Community forums @RenaBumble @SherriLMiner.  

Thank you for all the details that you've provided regarding the problem with your Inspire HR wristband. 

@RenaBumble, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep me posted. 

@SherriLMiner, the Customer Support team may be able to assist if the wristband is damaged, unfortunately since the device and bands have been lost, I don't believe they would be able to provide further assistance. You can check the complete information about limited warranty here. 

Let me know if you have further questions. 

[RenaBumble]

Thank you so much. I have been in contact with customer support.