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Inspire HR bands won't stay on, groove on the inside

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‎03-31-2020 10:08 - last edited on ‎04-16-2020 07:47 by Fitbit Moderator

‎03-31-2020 10:08 - last edited on ‎04-16-2020 07:47 by Fitbit Moderator

so it just happened the other day when i decided to clean my band. when i went to put it back on it just wont stay on. i originally thought it was the band itself but after buying a new band i noticed that one won't stay on either. looking at the spot i noticed there is a groove where the hole lock is supposed to be. I've had my Fitbit since the end of November is there anything i can do?

 

 

Moderator edit: updated subject for clarity

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‎04-16-2020 07:48

‎04-16-2020 07:48

@Pheenic I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR bands not latching on. Since the issue persist after you have bought a new one I have created a case so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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