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Inspire HR battery drain, ghost touches and 100 or 001 error

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‎08-16-2021 01:12

‎08-16-2021 01:12

Since a few days my fitbit Inspire HR loses battery within a few hours instead of days like normally. When I turn on the screen there are 'ghost touches' where the screen scrolls and moves by itself. Furthermore the screen is blocked and displays the diamond shaped fitbit logo with the number 100 or 001 below it. Then only resetting the device makes it work.

 

I have tried reseting the device multiple times but it stays the way it is. The device is less then two years old and I haven't used it in any abnormal way. The current state makes the fitbit unusable for me. Is there any solution or fix to this type of problem?

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‎08-16-2021 11:04

‎08-16-2021 11:04

Welcome to the Fitbit Community, @DeGuy.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-16-2021 15:17

In response to LiliyaFitbit

‎08-16-2021 15:17

I have been kicked out of chat with support twice so via that channel I was not able to receive help. Also there it was said that my battery functions normal according to their data although in practice the battery loses around 20% per hour.

I have also send an email to support but this has not been answered. I have no idea how else I can contact support besides broken chat, email and this forum.

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‎08-16-2021 18:01 - edited ‎08-16-2021 19:44

In response to DeGuy

‎08-16-2021 18:01 - edited ‎08-16-2021 19:44

Thank you for your reply, @DeGuy.

 

I appreciate the additional details and your efforts. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your feedback. You can contact our Support team via chat or phone for faster assistance. Click here to get connected. 

 

For more information about estimated battery life for your Fitbit device and tips to maximize it, see Can I extend my Fitbit device's battery life?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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