help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR battery drain, hr lights not turning off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2020 08:23 - last edited on ‎08-24-2020 12:34 by Fitbit Moderator

‎08-23-2020 08:23 - last edited on ‎08-24-2020 12:34 by Fitbit Moderator

After the firmware update the back light sensor is always on and never turns off after i take my device off at night. The light shines all night draining the battery. This started after the firmware update. Help

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-24-2020 13:02 - last edited on ‎06-21-2025 07:17 by Fitbit Moderator

‎08-24-2020 13:02 - last edited on ‎06-21-2025 07:17 by Fitbit Moderator

@monikphoto Welcome to the Community. 

Let me help you with your Inspire HR battery draining quickly and its lights not turning off. Start by restarting your tracker by following these instructions. After this try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes