Inspire HR battery drain

[mommywalsh]

swam first time with inspire HR

wouldn’t scroll

charged it

reset 

that worked 

full charged as I get 3 days out of a charge 

started this morning at 100% charge in 5 hours Fitbit  dead.

Figures 

any suggestions 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @mommywalsh. I´m sorry to hear your Inspire HR battery drains quickly. 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[vandaplatypus]

Mine did this too. Chatted with support and got nowhere. So now I have a dead, completely useless, FitBit.

[AndreaFitbit]

Welcome to the Fitbit Community, @vandaplatypus. I'm sorry to hear your Inspire HR stopped working.

Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently.

Keep on visiting the forums. 

[Amy1977D]

Exact same problem.  I called tonight and they did some troubleshooting and then said someone will call me back.  Never received a phone call.

[AndreaFitbit]

Welcome to the Fitbit Community, @Amy1977D. I'm sorry that you didn't receive a phone call from our team. 

I would recommend to keep in touch with them in order to get a resolution for your inquiry. 

Keep on visiting the forums. 

[Amy1977D]

But I don't have time to keep contacting them over the phone.



Sent from my Galaxy

[AndreaFitbit]

Thanks for getting back to us and I'm sorry to hear that you don't have time to keep contacting our team over the phone @Amy1977D.

Fitbit Customer Support has other channels, you can contact through chat or email. 

Thank you for your patience and participation in our forums. 

[Shezzasher]

Hi, I’m having the same issues with the battery, however, I’m having to charge it twice a day and I’ve only had my Inspire HR for 7 months.  I have done the troubleshooting etc and to be honest, it got worse after the restart! I am very disappointed as the battery was lasting 5-6 days, now it’s less than 12hours!  I still have the purchase receipt and it’s still under warranty, so what do I need to do to get a replacement?  

Thanks Team Fitbit,

Regards,

Sheryl 

[AndreaFitbit]

Welcome to the Fitbit Community, @Shezzasher. Thank you for letting us know that you have done the troubleshooting to improve your Inspire HR's battery life. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Shezzasher]

Hi, I have tried the live chat but it doesn’t work, I click on it and nothing happens.  Is there an email address I can use, or can you advise where to find.  My FitBit is totally useless... battery life lasts less than 5 hours, I can’t even wear it during the day, needs to remain on charge until I get home and go for a run, then it goes on charge again!! Unacceptable for a high end item that is only 7-8 months old, which is currently not doing what I purchased it for!

[AndreaFitbit]

Thanks for getting back to us and I'm sorry that you were not able to connect through chat @Shezzasher. 

Currently, there's no an email address but you can try in another time of giving us a call. 

Keep on visiting the forums.