Inspire HR battery draining and heart rate tracking issues

[stlcardsfan]

Noticed that the little heart on the display is gray in color and there is not heart rate displayed.  

Also the battery was down to 17% last night.  Let it charge for 10 hours.  It was at 100% when I took it off the charger.  Wore it while I was sitting and reading and the battery dropped to 56%.

I have restarted it and that did not help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@stlcardsfan It's great to see you in our Fitbit Community. Regarding the heart rate tracking and battery draining issues that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue.

In regards to the battery draining issue, please follow the tips that are listed in this help page in order to improve the battery life. Finally, monitor your Inspire HR and see if the issues get fixed.

Hope this helps.

[stlcardsfan]

Thank you for your suggestions.  I did try them and to no avail.  Now the device face is totally black, and will not charge.

[Becschn]

I have had this issue of the battery draining with other FitBits and I honestly think I just buy another. What is frustrating is that it is not a gradual decrease in the ability to hold a charge. It just happens one day to dump the charge rapidly. The link to the article from the moderator is of no help. Mine was working just fine up until yesterday. It charged fully but was down to 8% by 9:00 am. I have restarted the device numerous times. I cannot see if it needs a firmware update. The lack of help from Fitbit has been frustrating and the fact that I have owned several has me thinking it is time to look for a different brand. 

Good luck to you! Maybe someone will see this and find you some answers. 

[JuanJoFitbit]

@stlcardsfan Thank you for getting back and welcome to the Fitbit forums @Becschn. I totally understand how you guys feel about this issue and thank you for trying the recommended steps.

Since the issues persist, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.