Inspire HR battery draining and not syncing

[WeeLittleOne]

I just charged my inspire hr yesterday late afternoon and within the very early hrs of the morning like 1-2am it was acting up. By late this morning,  the display wouldn't show. Not thinking it was dead because I checked the app and it said it was at 74%, but have been having trouble with not being able to switch between screens, thought it was just acting up. I realized earlier this afternoon that the green light wasn't clicking on and that my Fitbit wasn't actually syncing like I thought. I.got hope and put it on the charger to reset it and the display finally came back to life. As well as the battery life was at 2%. I've had it since mid September of 2019. Is it time for a new one, because reseting it doesn't seem to work to let me to switch between the display screens.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @WeeLittleOne.

I appreciate all this information that you've shared about the inconvenience that you've been having with your Inspire HR. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here if your display is still not responding, as this has been useful for other users experiencing something similar.

Regarding the inconvenience to sync your device, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around. 

[Evange1]

I have done all of these things repeatedly over the last 2 months and it's just getting worse. My battery is now only lasting a day, the sync never works and I have to reset the device every time. 

[WeeLittleOne]

Thank you @DavideFitbit! Unfortunately I've done all of these steps. My Fitbit still won't let me scroll up or down and it doesn't vibrate after I reset it or to notify me of my steps goal when reached or when I need to move.

Moderator edit: format

[DavideFitbit]

Hi, thank you for your replies, and welcome to the new users in the Community, @Evange1 @WeeLittleOne.  

Than you for confirming that you already tried all the troubleshooting steps suggested. 

In this case, since you already tried the steps shared in the forums and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a great day.