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Inspire HR battery draining quickly and sleep icon not showing data

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‎02-03-2020 03:51 - last edited on ‎02-05-2020 05:59 by Fitbit Moderator

‎02-03-2020 03:51 - last edited on ‎02-05-2020 05:59 by Fitbit Moderator

Looks like the battery issue has returned. I charged up on Saturday. This morning (Monday) I had the exclamation mark on my fitbit face. Down to 18%. What happened to 3-4 days span between charges? Will try another face, even though I hate all but the one I have. 😞

 

Also still not getting the sleep icon. It's almost always greyed out. It's been weeks since it registered anything. Logs on the dashboard, but not on the unit. I've only had it about 6 or 7 months. Restarted more than once. Doesnt help.

 

 

Moderator edit: updated subject for clarity

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‎02-05-2020 06:45 - last edited on ‎03-20-2025 07:16 by Fitbit Moderator

‎02-05-2020 06:45 - last edited on ‎03-20-2025 07:16 by Fitbit Moderator

@naniq Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Inspire HR battery draining quickly and sleep icon and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

For the sleep logs you can try logging sleep on your account, save and sync your tracker. If needed try restarting after this.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-08-2020 18:15

‎02-08-2020 18:15

Hello, 

I've had my Inspire HR for a few weeks now, and always worked around its short battery life; until a couple days ago.  

 

It seems that the device will INDICATE a full charge quickly, but it is not actually fully charged. Let it stay on the charger for three or four hours.  then try it out... I'll guess that the battery will last for a few days.  

 

I was thinking that the device charged very quickly, but it needs much more time on the charger than what it indicates while connected.  

 

Good luck, happy running/walking 

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‎02-16-2020 03:29

In response to AlvaroFitbit

‎02-16-2020 03:29

Hi

Reset the devise. Sleep still greyed out. I've reset it numerous times already, so I wasn't actually expecting that to work. 😞

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