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Inspire HR battery draining quickly, screen locks up, randomly vibrating

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‎05-30-2020 09:35 - last edited on ‎06-04-2020 08:20 by Fitbit Moderator

‎05-30-2020 09:35 - last edited on ‎06-04-2020 08:20 by Fitbit Moderator

Hi - I’ve had my device for a few months now.  Recently experiencing several issues.  Random vibrating, battery needs daily charge, and occasionally, the screen will lock up.  I’ve turned off gps, etc with no effect.  Please help!

 

 

Moderator edit: updated subject for clarity

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‎06-04-2020 08:28 - last edited on ‎06-13-2025 07:03 by Fitbit Moderator

‎06-04-2020 08:28 - last edited on ‎06-13-2025 07:03 by Fitbit Moderator

@kpiazza11 It's great to see you in the Community! 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

The restart should help with the vibrations and display getting stuck.

Let me know how it goes.

Alvaro | Community Moderator

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