Inspire HR battery drains fast

[woof13]

I have been using my Inspire HR since March with no problem.  Only the last few days my battery has been draining from 100 to near 0 within a day or overnight.  I have tried reseting the device with no result.  I even clear user data and re add the device, still the same.  I have Screen Wake OFF, as I find that it turns on when I sleep and drains the battery faster not to mention the bright light waking me up.  My Screen Dim is ON.  I also tried turning Double Tap to OFF.  Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @woof13, welcome to our Fitbit Community! I'm sorry to hear about the battery draining issue that your Inspire HR has experienced. I totally understand how you feel about this  and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and wast told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[woof13]

Thank you @JuanJoFitbit  for your reply.

I just want to update my status on this issue. 

I chatted with support and she was able to confirm my Fitbit malfunction quickly and offered me a replacement. I'm still waiting for it to arrive. A shout-out to support for a quick resolution! They take care of their customers and will earn my repeated business! Cheers!

[JuanJoFitbit]

Hi @woof13, that's great news! I'm so glad to hear that our Support team took care of your case. I appreciate the update. Don't hesitate to get back if more assistance is needed.

Hope you have a great weekend and stay safe! 😀