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Inspire HR battery life not lasting

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‎06-24-2020 06:43 - last edited on ‎06-25-2020 22:04 by Fitbit Moderator

‎06-24-2020 06:43 - last edited on ‎06-25-2020 22:04 by Fitbit Moderator

This is my second Hr, the first wouldn't charge and was replaced. This one had a black screen a couple of weeks ago but came back once I changed the clock face. Since then it hasn't held a charge for more than a couple of hours. I have tried changing the clock face, cleaning and recharging, chaging the lead. I'm at a complete loss as what to do. I've had this one since last November and now its unsuseable. 

 

Moderator Edit: Clarified subject

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‎06-25-2020 22:03

‎06-25-2020 22:03

Hi @Chan13, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎06-26-2020 02:43

In response to RicardoFitbit

‎06-26-2020 02:43

Hi @RicardoFitbit , 

 

I haven't been able to speak with anyone on the support team, they are not replying to my emails and I still can't get the device to hold a charge. Maybe they are confusing this issue with the problem I had back in November? I'll email again. 

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