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Inspire HR battery life not lasting

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‎07-21-2020 11:59 - last edited on ‎07-21-2020 17:32 by Fitbit Moderator

‎07-21-2020 11:59 - last edited on ‎07-21-2020 17:32 by Fitbit Moderator

I have the inspire HR, the battery started dying really quickly. Customer service told me the dying time was normal. About 3 weeks later the screen started freezing wouldn’t go past the clock. I tried to reset many times but wouldn’t do anything. I let it die completely and recharge. I contacted customer service yet again and my warranty just so happen to expire just shy of a month before!!! I am still having issues the screen turns on and off even when it’s just sitting on the table. Battery charge goes up and down while on the charger (I use usb) I loved my charge 2 when I had it never had issues. This Inspire was a waste of money with all the issues I’ve had in just a year. 

 

Moderator Edit: Clarified subject

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‎07-21-2020 17:31

‎07-21-2020 17:31

Hi @Amarie302, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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