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Inspire HR battery not charging

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‎07-20-2020 14:03 - last edited on ‎07-21-2020 17:00 by Fitbit Moderator

‎07-20-2020 14:03 - last edited on ‎07-21-2020 17:00 by Fitbit Moderator

my inspire has stopped working. I have attached to charging port and done a reset. I have also purchased a new cord and tried a reset that way. Nothing has worked. Any help would be appreciated.

 

Moderator Edit: Clarified subject

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‎07-21-2020 16:58 - last edited on ‎09-03-2025 09:52 by Fitbit Moderator

‎07-21-2020 16:58 - last edited on ‎09-03-2025 09:52 by Fitbit Moderator

Hi @Dgdavid, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

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‎07-21-2020 17:09

In response to RicardoFitbit

‎07-21-2020 17:09

I have tried everything in that post. It is completely unresponsive.
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‎07-21-2020 18:31 - last edited on ‎09-03-2025 09:40 by Fitbit Moderator

In response to Dgdavid

‎07-21-2020 18:31 - last edited on ‎09-03-2025 09:40 by Fitbit Moderator

Thanks for your reply @Dgdavid.

I'm sorry to know that the issue with your Inspire HR persists. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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