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Inspire HR battery not charging

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‎06-22-2020 04:54 - last edited on ‎06-23-2020 19:01 by Fitbit Moderator

‎06-22-2020 04:54 - last edited on ‎06-23-2020 19:01 by Fitbit Moderator

Good morning, 

This weekend my fitbit died and wont charge. I tried to charge it on my laptop and on a computer still did not charge. In the past week i was already having problems with the screen not being able to scroll up and down. It is very frustrating, this fitbit is not even a year old 

 

Moderator Edit: Clarified subject

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‎06-23-2020 19:01

‎06-23-2020 19:01

Hi @mwohlstadter, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply, let me know if the issue persists.

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