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Inspire HR battery not charging

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‎06-29-2020 07:27 - last edited on ‎07-01-2020 22:47 by Fitbit Moderator

‎06-29-2020 07:27 - last edited on ‎07-01-2020 22:47 by Fitbit Moderator

Hello, 
 
I recently bought my Fitbit about a month ago. This last week it has been acting up. First the heart rate monitor stopped working. I tried everything nothing worked, it suddenly just started working out of the blue. 
 
Then it began to die after every 4-6 hours. Now it won’t turn on, or even connect to the charger. I’ve tried resetting it, it won’t. It doesn’t even vibrate when i connect to the charger. 
 
Thanks for your help!
 
Sheila 
 
Moderator Edit: Clarified subject
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‎07-01-2020 22:46

‎07-01-2020 22:46

Hi @SheilaSal, welcome to the Community Forums!

 

Thanks for your post and for troubleshooting your Inspire HR before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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