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Inspire HR battery not charging

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‎09-20-2020 06:39 - last edited on ‎09-20-2020 18:21 by Fitbit Moderator

‎09-20-2020 06:39 - last edited on ‎09-20-2020 18:21 by Fitbit Moderator

I’ve had my Fitbit Inspire HR for less than a year and all of a sudden it won’t turn on. I’ve cleaned the charging dock and that didn’t help either. I’ve even used different chargers to try and fix the problem but it still has just a black screen and my app won’t pick it up. Is there anything else I can try? Or is it actually dead after only a year?!

 

Moderator Edit: Clarified subject

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‎09-20-2020 18:16

‎09-20-2020 18:16

Hi @Smileyface200, welcome to the Community Forums! 

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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