Inspire HR battery short life

[Bazilwilfus]

Brand new item, had for 4 days

needs charging every night

surely this isn't normal?

my 5th fitbit this is the worst

Moderator Edit: All-caps and subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bazilwilfus.

I appreciate your participation in the Forums and sharing that the battery on your Inspire HR is draining faster than expected. Thank you for providing the additional details and your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I am sorry that you are going through this situation and I am here to help. The estimated battery life for your Inspire HR is up to 5 days. Because battery life is affected by use and other settings, actual results may vary. I recommend following our tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Let me know how it goes, I'll be around. 

[Bazilwilfus]

Hi
Thanks for the response
It’s on low usage, cannot understand why a BRAND NEW item needs to be charged everyday
I think I need a replacement as this is not acceptable for a brand new Fitbit costing £90!
Many thanks

Get Outlook for iOS

[LiliyaFitbit]

Hi @Bazilwilfus, thank you for your reply. 

I understand how you are feeling and appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Let me know if you have any questions.