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Inspire HR black screen after 10 minutes in a pool

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‎06-22-2021 17:51 - last edited on ‎06-23-2021 12:55 by Fitbit Moderator

‎06-22-2021 17:51 - last edited on ‎06-23-2021 12:55 by Fitbit Moderator

My inspire HR is 16 months old...always worked perfectly until I  "walked" in our 4 foot deep swimming pool & it now has a black screen  and will not turn on... I  have tried all of the forum suggestions for fixes and am so disappointed! Any further suggestions? I have never gotten it wet before, but am reading posts saying that swimming should not be an issue.  No condensation issues at all... it just won't turn on....

 

 

Moderator edit: format. 

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‎06-22-2021 20:47

‎06-22-2021 20:47

Hi Shelley. I am having exactly the same problem with my Inspire HR after being in the pool this afternoon. I have a black screen and it won't turn on, sync or do anything else. Additionally the app tells me the battery is empty , even though I fully charged it 2 days ago. Hopefully someone will come up with a solution.

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‎06-23-2021 12:59 - edited ‎06-23-2021 13:05

In response to Anadalin

‎06-23-2021 12:59 - edited ‎06-23-2021 13:05

Welcome to the Fitbit Community, @Shelley2345 and @Anadalin. Thanks for reporting that your Inspire HR  doesn't turn on after swimming with it and for mentioning the steps you've followed in order to fix this. 

 

Inspire series are water resistant up to 50 meters. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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