Inspire HR black screen issue after swimming

[Dcdv]

Hi:

first time using my fit bit in a wading pool with my kid. It was never submerged for longer than 2 minutes and in really shallow waters. 

I have searched and tried changing the face and restarting. The app responds but doesn’t turn the face back on. 

the fit bit also has a swimming function in the activities so not sure why it has stopped working from just being wet.

any help is appreciated 

Moderator edit: merged reply

[JuanJoFitbit]

@Dcdv Welcome to our Fitbit Community. I totally understand how you feel about the black screen issue that your Inspire HR has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.