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Inspire HR black screen/won’t reboot

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‎03-06-2021 14:45 - last edited on ‎03-07-2021 10:10 by Fitbit Moderator

‎03-06-2021 14:45 - last edited on ‎03-07-2021 10:10 by Fitbit Moderator

I was wearing my Inspire HR while swimming. I stopped at one point to check the time and the screen was very dim. I tried to check a second time and the screen was completely black. Now, it won’t turn on. I’ve connected it to the charger and tried to hold the side button to reboot, but nothing happens. The green light on the back will come on intermittently and it has synced with my phone occasionally but it also gives me a “device not found” message sometimes when I tried to sync from the app.

 

 

Moderator Edit: Clarified subject

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‎03-07-2021 10:14

‎03-07-2021 10:14

@LJCS It's good that the community is growing! 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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