Inspire HR black screen

[Maddiekins]

Hey guys I have a problem. My Fitbit Inspire HR will not turn on. It’s a black screen no flashing green lights and cannot be found through the Fitbit app. This happen to anyone else?? HELP!!🙂

Moderator edit: subject for clarity 

[Miss_100]

I have a similar issue after syncing my device at 11:40 this morning after it went flat overnight. I now have the green flashing light at the back but the screen is black and the side button does nothing. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Maddiekins @Miss_100.

Thanks for the details shared in your posts. I understand how you are feeling. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a great day!

[Shannon013]

I'm having the same problem, but when I restart mine it brings up the smiley face, with no vibration, and then the "100" startup screen. Then back to black. Did you have any luck yet?

[Leafl22]

Following, mine is doing the exact same. 

[Carla02]

Hi - I also started having the same problem as of yesterday With my Inspire HR. I thought it was because i had briefly gotten it wet when watering the garden - but isn't it swin proof?? But it still charged - when i first plugged it in I got a smiley face, but now nothing. Its not syncing on my bluetooth. No green lights.    How to fix this?   Thanks in advance for any help!

[Yelda]

I had this problem multiple times and it goes back on. It happens even though it is charged and it even register everything (steps, activity...) The last time it happened it lasted 2 days and then when it wasn't black anymore, the touch isn't working. 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shannon013 @Leafl22 @Carla02 @Yelda.

@Shannon013 Thanks for the details shared in your post and for already trying to resolve the issue. Since you've tried already to restart your tracker, I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@Leafl22 I am sorry that you are going through the same situation. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

@Carla02 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand your concern and would like to confirm that Fitbit Inspire HR is water-resistant to 50 meters. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

@Yelda I am sorry that you are going through the same situation, I understand how you are feeling and recommend restarting your tracker by following the steps in this help article: How do I restart my Fitbit device?

Hope this helps.

[Leafl22]

They didn’t help me though, the support team just sent me an email saying my warranty has expired. I just wanted someone to help me and they didn’t.
I ended up buying a new inspire2
Lea

Sent from my iPad

[LiliyaFitbit]

Thank you for the update, @Leafl22.

I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you will enjoy using your Inspire 2 and continue working on your goals. You can check this help article to learn more about your new tracker. 

Have a good day.

[Chims]

Mine charged to 100% this morning and worked through the day, but this evening the screen would not turn on and the green lights are off. I plugged in and held down the button but nothing happened. It's just totally dead and the app does not see it. The battery has been lasting very well (at least 5 days before it's at 30%) so it may be something else. 

[Leafl22]

What’s wrong is everyone that posted about their inspire all had to do with
the same things, went swimming ( which it’s supposed to be ok to swim with
the Fitbit) and then it went black screen and never came back! What’s up
with that? Even if the warranty was up, the Fitbit should still work!
My opinion, no help at all
Thanks anyway
Lea
--
Just me
Lea

[Cloe284]

Mine too. I thought it was from swimming today (even though it’s water proof ), but now wondering if it’s whatever is going on with everyone else here.

[LiliyaFitbit]

It’s good to see you in the community, @Chims @Cloe284. Thank you for your response, @Leafl22.

@Leafl22 I appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving.

@Cloe284 Thank you for joining the thread and sharing your concern. I recommend following our tips in Why isn't my Fitbit device's battery charging? Please also check if your tracker is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

@Chims Thanks for the details shared in your post and for already trying to resolve the issue. Please try our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? To resolve the issue with syncing, see Why won't my Fitbit device sync?

Hope this helps. 

[Chims]

Hello,
My Inspire HR will not turn on and there are no green lights. It was charged to 100% yesterday and worked fine until the evening when the screen stopped working and no lights either. Attaching the charger and holding down the button does not turn on the screen at all. It has had a really good battery and charging lasts at least 5 days.

Any other suggestions?

Thank you,
Carole

[LiliyaFitbit]

Thank you for your reply, @Chims.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Ginamarie73]

Mine did the same yesterday! Is there an issue with the Inspire HR???

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ginamarie73.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

See you around.

[Cloe284]

Customer support cannot help with this matter bc it’s a fatal flaw that’s not covered by warranty 

[Carla02]

Hi  - Leafl22

Why would you buy another, when clearly the quality is poor?  It just seems suspect that all the Inspire HRs are having the same issue at the same time.  Mine is only a year old and so therefore beyond warranty.   I will NOT be buying another, wasting my money only to have the same thing happen next year.  I'm heading over to the Garmin store, where I will pay more for better quality.  

Have an awesome day!