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Inspire HR black screen

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‎04-03-2021 05:41 - last edited on ‎04-05-2021 05:49 by Fitbit Moderator

‎04-03-2021 05:41 - last edited on ‎04-05-2021 05:49 by Fitbit Moderator

I bought a brand new Fitbit Inspire he, which arrived yesterday. I charged it and the screen is black. I can't do anything, followed all the tips. I can't even pair it with my phone. Ones on a while a smiley Face appears and goes again. What do I do

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-05-2021 06:08 - last edited on ‎07-25-2023 11:57 by Fitbit Moderator

‎04-05-2021 06:08 - last edited on ‎07-25-2023 11:57 by Fitbit Moderator

@mag93545mail. Thanks for being part of our Community! 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-07-2021 08:17

‎04-07-2021 08:17

Fitbit customer service is amazing, they sorted out my problem and send me a replacement tracker as mine is faulty.excelkent customer service 🥰🥰🥰🥰😍

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‎04-07-2021 08:19

In response to AlvaroFitbit

‎04-07-2021 08:19

Thanks for the excellent customer service 🥰🥰🥰.

I will receive a replacement tracker because mine is faulty.

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‎05-04-2021 10:58 - last edited on ‎07-25-2023 11:32 by Fitbit Moderator

In response to mag93545mail.

‎05-04-2021 10:58 - last edited on ‎07-25-2023 11:32 by Fitbit Moderator

@mag93545mail. thank you so much for the update. Really happy to hear that our Support team was able to help you and that you are getting a replacement device. Hopefully you are already back on track and getting all those steps (as long as you are safe and keeping all the necessary precautions).

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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