Inspire HR black screen

[Maddiekins]

Hey guys I have a problem. My Fitbit Inspire HR will not turn on. It’s a black screen no flashing green lights and cannot be found through the Fitbit app. This happen to anyone else?? HELP!!🙂

Moderator edit: subject for clarity 

[LiliyaFitbit]

Thank you for your replies, @Cloe284 @Carla02.

Thank you for the update, I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

Have a nice day.

[Notinspired54]

Same issues.

Seems like a major issue for many of us. Was it an error with an update? Now all of us have a non working Fitbit. All in the same week…

Moderator edit: merged reply

[SunsetRunner]

Happend to mine too! Just tried to restart, but nothing happens ;( 

[Notinspired54]

That’s terrible. What a terrible product. 

[ArgoGirl79]

If this is happening to everyone around the same time is it possible that there is major issue with the inspire HR line of watches?

I'm just noticing the threads are all recent and I'm worried that this is going to happen to mine next.  I have had similar issues in the past where the screen just goes black and nothing seems to work but I've been able to put it on the charger and reboot it, but it seems like whatever's going on for these people the reboot option is not working.

I hate to say this but it almost seems like Fitbit is doing something to all these inspire HR and older versions of watches forcing people to upgrade. Apple did something similar with their phones causing them to slow down so that people would be forced to upgrade so I wouldn't be surprised to see this from other companies. I'm not saying this is what you guys are doing but it sure looks that way.

Instead of giving the exact same or very similar response maybe it would be better if Fitbit took a hard look at what is going on and send a notice to anyone with a FitBit Inspire (HR) to let them know (1) that this issue is happening and (2) what Fitbit is doing to fix this issue.  When Fitbit has figured out the issue then they can find out another notice with what needs to be done to correct this on our end as customers; whether that's an update that's required or what.

[Notinspired54]

I totally agree with you. 

[SQ28]

I had the same issue, green light stopped working, screen went black but the tracker is still charging and counting steps according to my app. I dont swim or even shower with my tracker so it cant be a water issue.

I purchased my Inspire HR in March 2020 so I got about 15 months out of it. It is really disappointing that this is happening just after a year of having it and now the warranty is up. After reading through the community page, it seems to have happened to many people. 

They sent me an email and are offering a 35% discount on a new one, which is nice but I don't think it is good enough considering this seems like a defect on their end, at this point. Fitbit, I hope you can do better.

[ArgoGirl79]

I wonder what they would offer if a large group of us having the same issues took this to social media and/or the news.

It's definitely very odd that this is happening to so many of us and for so many just after the warranty has ended on their devices.

@Fitbit this is unacceptable behavior for such a large company. You highly recommended by so many people and yet you're allowing something like this to happen. Just because you've grown into a multi-billion or whatever company does not mean you let your customer service become the **ahem**s. It is time that you start thinking about your customers again and not about the money. Please help get this issue corrected for us and if it can't be then send out free versions of FitBit Inspire HR 2 to everyone who currently owns the original FitBit Inspire and FitBit Inspire HR. I know if mine stops working there is nothing I can do because I can't afford to go out and buy a new one now that I'm not able to work.

[Buckleys3]

I had to buy a new one too

[Carla02]

Hi LiliyaFitbit,

I see that you acknowledged that myself and others are having problems with the Inspire HR.  What is FitBit doing to fix this? We all suspect that there is a glitch of some kind - could that be possible?  It just seems odd that so many people are having the same problem at the same time.   Feel free to see the posts from @Ginamarie73, @Notinspired54 @SunsetRunner @SQ28 @ArgoGirl79 @Buckleys3 @Leafl22 @Chims @Cloe284    Perhaps you can sense the frustration at having a unit for approximately one year (mine was May 2020), just long enough to see the end of the warranty and lo and behold, it doesn't work.  The lame line of "oops. sorry customers who paid good money just one year ago, your warranty is up, here is a discount to upgrade" (i.e, spend more money in our store)  just doesn't seem to work with everyone.   So disappointing and truly unacceptable. 

[Miss_100]

Just to let those of you know who have commented on this thread my post, I contacted customer service via chat after this submission and they’ve agreed to send me out a replacement as I had a month left on my warranty. No questions asked other than what the issue was, when it started, what troubleshooting I’ve done and where I got it from. I’m yet to receive it as it’s coming from mainland Europe to the UK via DHL. 

[kaitlynre]

Mine is doing the same thing. Any luck on fixing it?

[Miss_100]

Hi

Nope, nothing so I’m getting a replacement sent to me.

Sent from my iPhone

[Notinspired54]

Fitbit customer support is sending me out a one time replacement for this issue which I do appreciate. I wonder how long this one will last. Maybe they need to reduce the price of this product seeing as they need to be replaced every year. Or make a long lasting product for the price they are currently charging. 
I love my Fitbit when it works. 

[SQ28]

Yes, it seems to have been a non issue for you specifically because you are
still within their warranty period which for the UK is 2 years and US is
only 1 year.
Seems unfortunate since I believe we all receive the same product but with
different warranties.
Glad you got a free replacement, hopefully it won't have the same issues as
before.

[kehoops]

You can add me to the list.  Exact. Same. Problem.  Black screen out of nowhere.  No green lights.  No vibrating when I plug it in.  NADA.  Out of nowhere.  

[LiliyaFitbit]

It’s good to see you in the community, @kehoops.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I understand how you are feeling and recommend following our troubleshooting instructions including a restart in this help article: Why isn't my Fitbit device's battery charging?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps. 

[Majorsoo2]

I'm having the same issue with my inspire hr. I will try to reboot it later today.  Hopefully that will fix it. Otherwise I will contact support as has been suggested on several other posts.  Apparently this is a  somewhat wide spread issue reading comments in this community. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Majorsoo2.

I am sorry that you are going through the same situation, I understand your concern and appreciate your troubleshooting efforts. I hope a restart will help you resolve the issue so you could continue enjoying the Fitbit experience. 

See you around.

[hcmp]

My inspire HR just went black this weekend too! Vibrates for notifications and still syncs with the app, but zero screen or lights on the back. Tried a hard reset which did nothing. Chatted with customer support and now waiting to hear back from them regarding warranty, but I am pretty sure I am past that date. Very disappointng that this is happening to so many customers all around the same time! @Fitbit do you have any answers for all of us who seem to be experiencing the same problem all around the same time?