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Inspire HR black screen

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‎06-28-2021 05:19 - last edited on ‎06-28-2021 17:44 by

‎06-28-2021 05:19 - last edited on ‎06-28-2021 17:44 by

Screen is black. No light on back. App shows fully charged

 

 

Moderator edit: subject for clarity 

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‎06-28-2021 06:51

‎06-28-2021 06:51

Good morning I’m experiencing the same issue. Put on the charger with 10% battery remaining went to bed and woke up at 5 to a black screen and no applications will work and it won’t sync! (iPhone user) 

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‎06-28-2021 18:10

In response to Misti87

‎06-28-2021 18:10

Welcome to the Fitbit Community, @Dana915 and @Misti87.

 

@Dana915 Thanks for the details shared in your post. I recommend following our troubleshooting tips including a restart in this help article: Why isn't my Fitbit device's battery charging? Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

@Misti87 Thank you for joining the thread and sharing the details of the issue with your device. I understand how you are feeling and recommend following our troubleshooting instructions in this help article. To resolve the syncing issue, see Why won't my Fitbit device sync? 

 

By the way, I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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