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Inspire HR black screen

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‎09-19-2021 23:36 - last edited on ‎09-20-2021 07:22 by Fitbit Moderator

‎09-19-2021 23:36 - last edited on ‎09-20-2021 07:22 by Fitbit Moderator

Screen black on device , tried reset etc , finds device on app to set up but I can’t enter 4 digit code from device because screen is black . Device has full charge & green light flashing on back of it 

help ??

 

 

Moderator Edit: Clarified subject

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‎09-20-2021 07:23 - last edited on ‎11-15-2024 13:10 by Fitbit Moderator

‎09-20-2021 07:23 - last edited on ‎11-15-2024 13:10 by Fitbit Moderator

@EmmaT1977 I hope you're doing well!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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