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Inspire HR blank screen after password change

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‎04-28-2021 16:27 - last edited on ‎04-29-2021 12:26 by

‎04-28-2021 16:27 - last edited on ‎04-29-2021 12:26 by

Received a notification in my app that said to change my password. After I changed my password my watch won’t work at all

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎04-29-2021 12:26

‎04-29-2021 12:26

Welcome to the Fitbit Community, @Lovesmiami.

 

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-29-2021 12:35

In response to LiliyaFitbit

‎04-29-2021 12:35

Help desk told me he couldn’t help me so I had to order a new one 

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‎04-29-2021 17:42

In response to Lovesmiami

‎04-29-2021 17:42

Thank you for your reply, @Lovesmiami.

 

I am sorry to hear that, thank you for the update. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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