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Inspire HR blank screen

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‎12-05-2019 10:07 - last edited on ‎12-06-2019 13:06 by Fitbit Moderator

‎12-05-2019 10:07 - last edited on ‎12-06-2019 13:06 by Fitbit Moderator

My Fitbit has a blank screen, have tried charging it but nothing is happening. When I press the button it vibrates but nothing is coming up on the screen. 

 

 

Moderator edit: updated subject for clarity

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‎12-05-2019 11:56

‎12-05-2019 11:56

Welcome to the forums!

 

Can you do a restart at all?

 

If not try A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

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‎12-05-2019 14:26

‎12-05-2019 14:26

This happened to me, I went to the app and changed the clock face, that worked. Then I changed back to original one and it is still working. Good luck.

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