Inspire HR button becoming unresponsive

[fraggle89]

I’ve had my inspire HR since mid-February, have loved the device and had no problems until a couple of weeks ago, this problem seems to be with the button on my device, very frequently I will press and the screen will only flicker on for a brief second then go off, sometimes only showing up half the clock face, when I press and hold to get into the device menu it will go back into the clock face display when I let go of the button! It seems the button is becoming less responsive, I’ve reset numerous times and it’s not helped, it’s  something I wouldn’t expect from a device that’s only 8 weeks old, am really disappointed this is happening, and wondering if anyone else is having this issue and what support you’ve received from Fitbit! 

[AlvaroFitbit]

@fraggle89 Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Inspire HR button and screen not working correctly and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this issue. I could see that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[fraggle89]

Hi,

After corresponding with support for a couple of weeks, they determined my inspire is indeed faulty and are therefore replacing! Thanks

Regards

Danielle Hamilton-Edmunds