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Inspire HR can't complete firmware update

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‎01-07-2020 22:40 - last edited on ‎01-09-2020 04:38 by Fitbit Moderator

‎01-07-2020 22:40 - last edited on ‎01-09-2020 04:38 by Fitbit Moderator

I started to do the update yesterday for my new fitbit inspire HR. The connection from my phone dropped part way through the setup with the progress bar part way. I cannot get it to update now.  I have turned the fitbit on and off and rebooted phone. a few times it says it is updating but nothing happens with the progress - i have left it all night and it now says it has failed. 

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 05:53 - last edited on ‎01-21-2025 09:08 by Fitbit Moderator

‎01-09-2020 05:53 - last edited on ‎01-21-2025 09:08 by Fitbit Moderator

@bellquinn Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Inspire HR not updating and thank you for troubleshooting this issue. Clear the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • After this try these suggestions to update your tracker's firmware.

Let me know how it goes.

Alvaro | Community Moderator

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