Inspire HR - can’t log food or water through the app

[r_sross]

I having trouble logging in food and water through the app. Is anybody else having the problem

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @r_sross.

I am sorry to hear that you can't log food or water through the app. I am here to help you. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app. 
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

You can confirm the steps to log food in this help article: How do I log food in the Fitbit app? To confirm the steps to log water intake, see How do I track my water intake in the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[r_sross]

Thanks so much it’s working now 

[LiliyaFitbit]

Hi @r_sross, thank you for your reply.

I am glad to hear the issue is resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!

[Ta3269]

Hi I can not log any water or food intake.  It work  then all of a sudden stopped. I followed your steps about logging out reset phone etc however it’s still doesn’t work please help

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ta3269.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. In order to investigate, please let me know if you get any error message when you try to log food or water or the page is not loading? 

Looking forward to your response.